Frequently Asked Questions

Everything you need to know about shopping with StarlandUS

What is the typical shipping time for my order?

Standard shipping usually takes 5-7 business days within the United States. International orders may take 10-15 business days depending on the destination and customs processing.

What is your return and exchange policy?

We offer a 30-day return policy for all unworn items in their original packaging with tags attached. Exchanges are free, while returns for a refund may be subject to a small shipping fee.

How do I determine the right size for me?

Each product page features a detailed size guide. We recommend measuring yourself and comparing your results to our chart, as our curated fashion pieces may vary slightly in fit by designer.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Affirm.

Can I track my order once it has been shipped?

Yes, once your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor your package's progress in real-time.

Are the materials used in your clothing sustainable?

StarlandUS is committed to ethical fashion. We prioritize working with manufacturers that use organic cotton, recycled polyester, and eco-friendly dyes whenever possible.